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Customer Testimonials

We have many satisfied customers from all over the globe who are so delighted with their wheels they often take time out to write to us and post feedback and reviews on our Facebook page. Here are just a few examples . . .

"Just to say thank you very much for an excellent job and excellent customer service, a great personal approach, delivering a quality product, I'd be very happy to recommend you".

Derek - Chester-le-Street

Following the inaugural ride on his new road wheels (DT350/Pacenti SL23), Paul from the South West emailed us and said . . .

"Just been for the first spin on the new wheels. Wow! Did about 25 miles across West Devon with 2000 feet of climbing, gradients up to 20%. It felt like I was on a new bike! The wheels are really responsive on the hills but with the extra width and a bit less pressure there is some give on poor road surfaces. Going downhill it was wet and muddy but I felt really secure with lots of control from the really good braking surfaces. All in all a happy customer".

Our sponsored athlete, Matt Thomas recently Tweeted " makes such good wheels you actually think you can fly!!! ;-)

You can follow Matt on twitter @MattThomas8624

After putting his new wheels through their paces, Lee from South Wales wrote to us and said "I've finally completed my custom build and I really can't thank you guys at PT Cycles enough for the wheels that you built for me, absolutely fantastic job and I think they make the bike. Once again a big thank you to you guys at PT for the great job you've done. I've recommended you guys to a few people I know and they will use you after seeing the quality of my wheels. Thanks for a great job"

When Stormy from Birmingham was looking for a pair of wheels for his Lands End to John o' Groats ride he contacted us. After 3 months of putting them through their paces he posted on our Facebook page.

"Commissioned some touring wheels from PT Cycles a few months ago. I've been consistently pleased & impressed with the build quality - these wheels have endured high loads, potholes, and everything the road can throw at them and are still spinning true and strong. Worth every penny and would recommend at the drop of a hat!"

"Having previously purchased a rear wheel from PT Cycles, which has remained straight and true despite taking regular beatings, I knew I could trust them to build me a set of carbon rimmed wheels for my Scott Genius. They didn't disappoint. My new wheels look amazing, are well built and ride beautifully - they make the bike feel very agile and lively. The service I received from PT Cycles was excellent and they managed to get hold of the DT Swiss rims very quickly considering they had only just been released."

Gareth - Leeds

“I've had road bike and mountain bike wheels from PT Cycles and I'm very happy with both. For the road wheels they guided me through the best option for a stiff lightweight set using tubeless technology and first time out I set a PB on my local hill climb! For the mountain bike wheels they are still great after c1000 miles. So combining the build quality with great service I've no doubt I'll be using PT Cycles expertise long into the future”

Trevor – Nr Stratford-Upon-Avon

“I started looking for a custom wheel builder online and PT Cycles responded immediately to my enquiry. They made the potentially complex and confusing process of spec’ing out the wheels very easy indeed, and even collected my bike and returned it with new wheels built and fitted. As a 140kg rider I needed a strong wheel spec and they recommended 36-spoke DT Swiss rims with double butted Sapim spokes. We then added Royce hubs, which are glorious to ride. Fantastic wheels delivered in a completely hassle-free way.”

Adam, Milton Keynes 

"The first thing that struck me about PT Cycles was their superb customer service. Every e-mail I sent and every question that I asked was answered very quickly. Their website is brilliant. Full of information and pictures that other websites don't seem to keen on providing. This allows you to make an informed decision on every single part of your wheel build but, if you do have questions or things you're not sure about, their very well informed staff are great to deal with. The build and delivery of my wheels took just over 1 week which included a weekend. Superb turnaround. The wheels themselves are amazing. Extremely well packed and they run as straight as an arrow and smooth as silk. I can't recommend these guys enough and PT Cycles are now my wheel builders of choice. Excellent job guys, well done"

Jay, Nr Rugeley

“I do all sorts of cycling, but for heading off to places like Tasmania, the brief for my touring bike is '100 miles from the nearest bike shop'. I've always had hand-built wheels, and when my trusted expert retired a few years ago it left a bit of a gap. So I was delighted to find PT Cycles.  Not only am I very happy with the new touring wheels they built for me, their door-to-door service is brilliant, bringing them round personally and ensuring they are set up ok. I also really appreciated their willingness to go outside the options listed on their website to build me exactly what I wanted”.

Shirley - Near Stratford-Upon-Avon

"I'm a good 400+ hundred miles into the Pacenti wheels now and loving them. They roll smoother than any wheel I've had before, absolutely perfect for the gruelling long training miles through the Oxfordshire and Buckinghamshire Chiltern hills that I cover each week.
I'm already trying to think of an excuse to get another pair :-)
And not forgetting your customer service is second to none. Thank you"

Nathan, Oxfordshire

"Just fitted and tested my new wheel build. Excellent. Great service from start to finish. Good price too. Thoroughly recommended."

Nick, West Midlands

"Great service, helped me out of a tight spot at really short notice! Provided some great advice on build spec and the wheels are simply awesome!!! Will definitely be back when I need new/different wheels".

Lee, Peterborough

After putting his new 'gravel' wheelset through its paces, John from the HANGAR111 Team has posted this review. We think it's fair to say he likes them!